Kano Electricity Distribution Company (KEDCO) has organized a two-day training workshop for its field staff to improve service delivery across its franchise areas.
KEDCO Head, Corporate Communications, Ibrahim Sani Shawai stated this in a release on Saturday.
The statement said the company was investing much in training its field staff because of the need to respond to complaints with the speed that emergency issues demand, adding that the safety of its customers and equipment are paramount to the company.
It said the 2-day training, tagged “vision zero accident” seeks to equip its field staff to enhance their capacity to respond to accidents of any sort that may be recorded in the future.
The statement said the training which ended on Friday had participants that include technicians, linesmen, cable jointers, operators and maintenance, and electricians.
” We are keen on the safety of our customers, personnel in the field and our equipment and that’s why the workshop was organized for those staff to reduce accident to a zero level target.
“ During the workshop, four papers were presented and these include: effective communication, job hazard analysis, permit work system and general safety on the network,” he said.
The statement noted that KEDCO Managing Director, Jamilu Isyaku Gwamna expressed confidence that such training would impact greatly on its staff and customers, adding that the training was to prepare the field officers ahead of future challenges.
Gwamna said that the company was preparing for the future by buying and up-grading network equipment and balancing such with series of training to keep the staff in shape to manage the latest modalities of service delivery, as an organization that prioritizes customers’ satisfaction.
The Kano DisCo boss, therefore, called on the trained field officers to ensure good use of knowledge acquired for the benefit of everyone particularly in responding quickly to complaints for efficient service delivery.